Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are normally packed and dispatched within 1–2 business days. Business days exclude weekends and New Zealand public holidays.
During launches, promotions or other unusually busy periods, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
SHIPPING RATES AND DELIVERY TARGETS
New Zealand
• Standard shipping: NZ$11
• Free standard shipping on orders of NZ$110 or more
• Estimated delivery: 3–5 business days after dispatch
Australia
• Standard shipping: NZ$18
• Estimated delivery: 3–6 business days after dispatch
Other international destinations
• Standard international shipping: NZ$29.99
• Estimated delivery: generally 6–13 business days after dispatch
Shipping availability and the final shipping charge will be confirmed at checkout. Delivery timeframes are estimates rather than guarantees. Rural delivery, remote locations, customs processing, courier disruption and peak seasonal demand may result in delays.
TRACKING
Tracking information will be emailed when it is available for the selected shipping service. Tracking updates may take a short time to appear after dispatch.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, taxes, tariffs, customs charges or other fees imposed by the destination country.
Where these charges have not been collected at checkout or included in the selected shipping service, they are the customer’s responsibility. Forward Fit Underwear does not control overseas customs assessments or processing times.
DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate delivery address, including any apartment or unit number and a valid telephone number.
If you notice an error, contact hello@forwardfitunderwear.com immediately. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been packed or shipped.
If an order is returned because an address supplied by the customer was incorrect or incomplete, additional postage may be required before it can be resent. This does not apply where the address error was caused by Forward Fit Underwear.
DELAYS, MISSING PARCELS OR DELIVERY PROBLEMS
If your parcel has not arrived within the estimated delivery period, check the tracking information and contact us at hello@forwardfitunderwear.com.
We will assist with reasonable courier enquiries and claims. Nothing in this policy limits any rights or remedies available under applicable consumer law.
CONTACT
For shipping enquiries, email hello@forwardfitunderwear.com.